Sunset Learning Institute Class Prep

Course Name: Reporting Cisco Contact Center Enterprise
Course Acronym: CCER
Vendor: Cisco
Category: Cisco Contact Center

Testing Your Ability to Attend Virtually

We strongly suggest that you try to access the Webex Test Meeting Page or the Zoom Test Meeting Page prior to your class.

Sunset Learning Institute (SLI) uses either Webex or Zoom conferencing systems to host virtual training classes, depending on the class and the intended audience.

You will receive a email from sunsetlearning.com - on the Thursday or Friday before the class - to remind you to review your REGISTRATION INFO page - which will contain the Webex or Zoom conferencing link; meeting ID; and password for your specific class session - under the WEB CONFERENCE CONNECTIVITY section.

Don't be concerned if this section is empty if it's a week or more before your class starts - it should be filled in by the Thursday prior to your class.

Remember to monitor your REGISTRATION INFO page on a regular basis prior to the start of your class.

Tip 1: When you join the class, ensure that your either Webex or Zoom participant name clearly identifies you by name. We use the participant list to capture attendance of the class.
Tip 2: Please try to attend using two computer systems or a single computer system with two (or more) (large) monitors. This will allow you to watch the instructor's presentation and view your student guide on different monitors or view your lab guide on one monitor while working in the lab environment on another monitor.
Tip 3: Close all unnecessary browsers and connections (VPN, Skype, etc.)
Tip 4: If possible, use a hard-wired network or reliable WiFi connection
Tip 5: Write down the instructor's email & phone number in case of unexpected connection loss

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Testing Your Lab Environment Access

The CCER class uses one of a set of Guacamole servers hosted by SLI to provide you with hands-on lab access.To test your ability to access one of our Guacamole servers, open a browser session to either of the following servers:

If you can reach any of the above servers and can see a login prompt similar to below, you've confirmed that you can successfully connect to the CCER lab environment.

Note: If you can't reach one of the servers, please try another. These servers are taken offline for maintenance from time to time. If you can connect to any of the four, your ability to connect has been verified.