Click here to see all courses.Course Name: Deploying Unified Contact Center Enterprise with CVP Course Acronym: DUCCEVendor: CiscoCategory: Cisco Contact Center
Testing Your Ability to Attend Virtually
We strongly suggest that you try to access the Webex Test Meeting Page or the Zoom Test Meeting Page prior to your class.
Sunset Learning Institute (SLI) uses either Webex or Zoom conferencing systems to host virtual training classes, depending on the class and the intended audience.You will receive a email from sunsetlearning.com - on the Thursday or Friday before the class - to remind you to review your REGISTRATION INFO page - which will contain the Webex or Zoom conferencing link; meeting ID; and password for your specific class session - under the WEB CONFERENCE CONNECTIVITY section.Don't be concerned if this section is empty if it's a week or more before your class starts - it should be filled in by the Thursday prior to your class.Remember to monitor your REGISTRATION INFO page on a regular basis prior to the start of your class.
- Tip 1: When you join the class, ensure that your either Webex or Zoom participant name clearly identifies you by name. We use the participant list to capture attendance of the class.
- Tip 2: Please try to attend using two computer systems or a single computer system with two (or more) (large) monitors. This will allow you to watch the instructor's presentation and view your student guide on different monitors or view your lab guide on one monitor while working in the lab environment on another monitor.
- Tip 3: Close all unnecessary browsers and connections (VPN, Skype, etc.)
- Tip 4: If possible, use a hard-wired network or reliable WiFi connection
- Tip 5: Write down the instructor's email & phone number in case of unexpected connection loss
Testing Your Lab Environment Access
The DUCCE class uses an SLI-provided lab environment. This lab environment will require the use of the Cisco AnyConnect VPN client software and VMware Horizon client software to be installed onto the computer system (Windows or Mac) that you will use to access the lab. As a result, you'll need to have administrator-level access so that you can install this software onto the system. Links for the following are below:
- A PDF document that describes how to install the software and test your connection to the lab environment
- Links to use to download the AnyConnect Client and Horizon Client software
The section below is divided into two subsections - one for Windows and one for Mac OS. Please be sure to use the correct subsection for your operating system. If you have multiple systems, the client software will only need to be installed on the system that you will use for accessing the lab - you do not need to install this software on any system(s) that you are using only to attend the session or to view your student materials (student guide or lab guide).
How to Install and Test AnyConnect and Horizon on Windows